PADEL ACES Return Policy

Padel Aces Returns Policy: Serving Up Satisfaction

We at Padel Aces want you to love your new gear!  If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return policy.

Returns & Exchanges:

You have 30 days from the date of purchase to return or exchange unworn, unwashed, and undamaged items with original tags attached.
Items purchased on sale or with a discount code may have different return policies, which will be clearly marked on the product page and at checkout.

Reasons for Return:

Wrong size or fit: No problem! We offer free exchanges for a different size of the same item.
Change of mind: We understand. You can return your item for a full refund to the original payment method.
Faulty item: If your item arrives damaged or defective, please contact us immediately for a replacement or full refund.

Return Process:

Initiate your return: Visit our returns portal on our website ([link to returns portal]) or contact our customer service team for a return authorization (RA) number.
Pack your item: Place the unworn, unwashed, and undamaged item(s) in the original packaging (if possible) along with the packing slip and RA number.
Ship your return: Ship the package back to us using a trackable shipping method. We recommend keeping your receipt for proof of postage.

Return Shipping Costs:

Change of mind: You will be responsible for the return shipping costs.
Wrong size or fit: Padel Aces will cover the return shipping cost for the first exchange of a different size for the same item. For any additional exchanges, you will be responsible for the return shipping costs.
Faulty item: Padel Aces will cover the return shipping costs for faulty items.

Refunds:

Refunds will be issued to the original payment method used for the purchase. 

Please Note:

We cannot accept returns for items worn, washed, or altered.
We cannot accept returns for items purchased from unauthorized retailers.
Original shipping charges are non-refundable unless the return is due to a faulty item.
For any questions or concerns regarding our return policy, please don't hesitate to contact our friendly customer service team.

By shopping with Padel Aces, you agree to the terms of this return policy.

This policy offers clear guidelines for returns and exchanges, provides flexibility for size changes, and ensures a smooth process for customers. You can adjust the number of days for returns (30 days is a common timeframe) and consider offering store credit as an alternative to full refunds.