PADEL ACES Returns Policy

We want you to be happy with your PADEL ACES purchase! If for any reason you are not satisfied with your order, we will gladly accept your return for a full refund or exchange.

Here's what you need to know:

  • Return Window: You have 30 days from the date of purchase to return your items.
  • Condition of Returned Items:
    • Items must be unworn, unwashed, and have all original tags attached.
    • Items must be free from any damages, stains, or alterations.
    • Items must be returned in their original packaging.
  • Non-Returnable Items: We do not accept returns on items that are marked down or purchased on sale.
  • Exchanges: We are happy to exchange your item for a different size or colour, subject to availability.
  • Return Shipping Costs: You will be responsible for the cost of shipping the returned item(s) back to PADEL ACES.
  • Refunds: Once we receive and inspect your returned item(s), we will issue a full refund to your original payment method within 5 business days.

How to Return an Item:

  1. Contact Us: Please initiate your return by contacting our customer service team via email at [your email address] or phone at [your phone number]. We will provide you with a return authorization number (RAN) and instructions on how to return your item(s).
  1. Pack Your Return Securely: Carefully pack your unworn and undamaged item(s) in the original packaging, or in a similar secure box or mailer.
  1. Ship Your Return: Include the return packing slip with your RAN number clearly visible and ship the package to the address we provide.

Please Note:

  • We recommend using a trackable shipping service for your return. PADEL ACES is not responsible for lost or damaged return packages.
  • We reserve the right to deny any return that does not meet our return policy requirements.

We appreciate your understanding! If you have any questions about our return policy, please don't hesitate to contact us.